| S.No. | Checkpoint | IS Requirement | Status |
|---|---|---|---|
| A. REGISTER COLUMN DEFINITIONS | |||
| A1 | Column 1: DLP NO — unique sequential number from DLP start Acceptance: Format: DLP-YYYY-### starting from 001; unique; chronological | Cl. 7.5 — Documented information | OK NC NA HOLD |
| A2 | Column 2: DATE REPORTED — date client/FM notified defect Acceptance: Date within DLP window; SLA countdown starts from this date | Cl. 10.2 — Timely reporting | OK NC NA HOLD |
| A3 | Column 3: REPORTED BY — client / FM / tenant / consultant Acceptance: Name and role captured; contact number for re-inspection coordination | Cl. 9.1.2 — Customer satisfaction input | OK NC NA HOLD |
| A4 | Column 4: LOCATION — building/floor/unit/grid of defect Acceptance: Location unambiguous; grid reference; floor level; unit number | Cl. 8.5.2 — Traceability | OK NC NA HOLD |
| A5 | Column 5: DEFECT DESCRIPTION — specific, photo-referenced Acceptance: Description measurable; photo attached; root symptom captured (leak/crack/etc.) | Part 5 — Defect particulars | OK NC NA HOLD |
| A6 | Column 6: CATEGORY — Structural / Waterproofing / MEP / Finish / Other Acceptance: Category enables analytics; responsible trade identified; warranty duration noted | Cl. 10.2.1 — Defect classification | OK NC NA HOLD |
| A7 | Column 7: PRIORITY — P1 (urgent safety), P2 (functional), P3 (non-critical) Acceptance: P1 response 24 h, P2 within 5 days, P3 within 15 days; SLA documented | Cl. 10.2 — Priority response | OK NC NA HOLD |
| A8 | Column 8: STATUS — OPEN / IN PROGRESS / CLOSED / DISPUTED Acceptance: Status current; DISPUTED items escalated to contract manager; no stalled items | Cl. 10.2.2 — Status tracking | OK NC NA HOLD |
| A9 | Column 9: RECTIFICATION DATE AND METHOD — what and how Acceptance: Method statement referenced; date of completion; crew/team recorded | Cl. 10.2 — Action record | OK NC NA HOLD |
| A10 | Column 10: VERIFIED BY AND DATE — client/FM sign-off on closure Acceptance: Sign-off by client/FM within 7 days of rectification; before closure in register | Cl. 10.2 — Effectiveness verification | OK NC NA HOLD |
| B. DEFECT REPORTING AND ACKNOWLEDGMENT | |||
| B1 | Defect reporting channels established: email, portal, helpdesk, phone hotline Acceptance: Minimum 2 channels active; channels visible in O&M manual; response agreed | Cl. 8.2 — Customer communication | OK NC NA HOLD |
| B2 | Contractor acknowledges defect within 48 hours with unique DLP number Acceptance: Acknowledgment email/SMS within 48 h; DLP number assigned; priority stated | Cl. 8.5.5 — Warranty service | OK NC NA HOLD |
| B3 | Site visit scheduled for root cause assessment; client informed of visit time Acceptance: Visit within SLA window (P1=24h, P2=5d, P3=15d); client notified ≥24 h ahead | Cl. 10.2 — Investigation | OK NC NA HOLD |
| C. ROOT CAUSE AND RECTIFICATION | |||
| C1 | Root cause analysis documented: material defect, workmanship, design, operational misuse Acceptance: Cause categorized; misuse items (chargeable) distinguished from warranty items | Cl. 10.2.1 — Cause analysis | OK NC NA HOLD |
| C2 | Rectification method and materials agreed with client; scope documented Acceptance: Method statement for rectification if complex; material batch recorded; client agreed | Cl. 10.2 — Planned correction | OK NC NA HOLD |
| C3 | Rectification executed by qualified personnel; minimal disturbance to occupants Acceptance: Skilled crew deployed; work outside peak hours if occupied; dust containment used | Cl. 8.5 — Production controls | OK NC NA HOLD |