QA/QC  › Generic Master Forms  › Non-Conformance Report (NCR)
Form · QC-GEN-FRM-005
Non-Conformance Report (NCR)
26 checkpoints across 6 sections. WHENEVER a deviation from IS code, design, specification, or approved procedure is detected — during inspection, testing, or daily work. NCRs are the primary quality management tool on site.
26 Checkpoints
6 Sections
As needed — generated daily/weekly depending on defect discovery rate
QC Engineer, Site Engineer

Checklist Preview

S.No.CheckpointIS RequirementStatus
IDENT. NCR Identification
IDENT_01Location / Zone where non-conformance was detected
Acceptance: Specific location name (e.g., 'Block A, Plot 5, Foundation Slab'), Coordinates or Grid Reference if available, Zone/Area name, Building/Structure reference
Clear identification of location for containment and visibility
IDENT_02Work Activity / Element where non-conformance detected
Acceptance: e.g., 'Concrete Pouring — Foundation Slab', 'Steel Erection — Column 45B', 'Brick Masonry — Wall 3rd Floor', 'Plumbing Installation — STP Pipework'
Identify the specific construction activity
IDENT_03Responsible Contractor / Sub-contractor / Department
Acceptance: Name of Contractor or Sub-contractor executing the work, Contact person name and mobile number
Identify party responsible for work
NONCONF. Non-Conformance Details
NONCONF_01Description of Non-Conformance (What is wrong?)
Acceptance: Specific description of defect, deviation, or non-compliance. For example: 'Concrete surface shows honeycombing over 0.5m² area', 'Rebar spacing found as 180mm instead of 150mm (design requirement)', 'Plaster finish has waves exceeding 5mm in 3m run', 'Weld bead irregular, undercut visible 2mm deep in 60mm length'
Clear, specific description of deviation
NONCONF_02Applicable IS Code / Clause violated
Acceptance: IS code number and clause (e.g., 'IS 456:2000, Clause 7.4 — Surface finish tolerance'), or approved drawing requirement, or specification document reference
Link non-conformance to specific IS code requirement
NONCONF_03Category of Non-Conformance
Acceptance: MINOR (isolated, no safety impact, easily repairable, minor delay). MAJOR (affects function/durability, may need rework, safety implication). CRITICAL (safety hazard, structural risk, threatens project)
Classify severity level
NONCONF_04Drawings / Photos attached (if applicable)
Acceptance: Photographs clearly showing the defect with scale/ruler visible, Relevant drawing marked with red circle showing affected area, Sketch of non-conformance if photos not available
Visual evidence of non-conformance
NONCONF_05Extent / Quantity of affected work (m², m, units, %)
Acceptance: Area: e.g., '2.5 m² of surface affected', Length: e.g., '15m of rebar placed incorrect', Number: e.g., '12 blocks out of 500', Percentage: e.g., '3% of total volume'
Quantify scope of non-conformance
CAUSE. Root Cause Analysis
CAUSE_01Root Cause Analysis Method used
Acceptance: 5-Why Analysis: Ask 'Why?' five times. Fishbone/Ishikawa Diagram: Map contributing factors (People, Process, Materials, Equipment, Environment). Pareto Analysis: Identify vital few causes. Fault Tree Analysis: Top-down approach.
Systematic approach to find underlying cause
CAUSE_02Root Cause Description
Acceptance: e.g., 'Shuttering removed 18 hours before 28-day cure completed due to schedule pressure', 'Rebar spacing measurement error — tape marked incorrectly', 'Concrete batch plant calibration not checked for 2 weeks', 'Welder not re-certified for 14 months', 'Specification not communicated to subcontractor', 'Faulty testing equipment (caliper had 2mm zero error)'
Identify underlying reason for non-conformance
CAUSE_03Contributing Factors (if any)
Acceptance: e.g., 'Lack of supervision', 'Inadequate training', 'Design ambiguity', 'Supplier delivered wrong material', 'Schedule pressure', 'Weather delay compensation', 'Fatigue of workers (double shift)'
Other factors that led to this non-conformance
Showing 11 of 26 checkpoints ·
IDENT. NCR Identification
IDENT_01Location / Zone where non-conformance was detected
Clear identification of location for containment and visibility (Site Organization Standard)
Specific location name (e.g., 'Block A, Plot 5, Foundation Slab'), Coordinates or Grid Reference if available, Zone/Area name, Building/Structure reference
IDENT_02Work Activity / Element where non-conformance detected
Identify the specific construction activity (Activity Identification Standard)
e.g., 'Concrete Pouring — Foundation Slab', 'Steel Erection — Column 45B', 'Brick Masonry — Wall 3rd Floor', 'Plumbing Installation — STP Pipework'
IDENT_03Responsible Contractor / Sub-contractor / Department
Identify party responsible for work (Responsibility Tracking)
Name of Contractor or Sub-contractor executing the work, Contact person name and mobile number
NONCONF. Non-Conformance Details
NONCONF_01Description of Non-Conformance (What is wrong?)
Clear, specific description of deviation (Quality Reporting Standard)
Specific description of defect, deviation, or non-compliance. For example: 'Concrete surface shows honeycombing over 0.5m² area', 'Rebar spacing found as 180mm instead of 150mm (design requirement)', 'Plaster finish has waves exceeding 5mm in 3m run', 'Weld bead irregular, undercut visible 2mm deep in 60mm length'
NONCONF_02Applicable IS Code / Clause violated
Link non-conformance to specific IS code requirement (Regulatory Compliance)
IS code number and clause (e.g., 'IS 456:2000, Clause 7.4 — Surface finish tolerance'), or approved drawing requirement, or specification document reference
NONCONF_03Category of Non-Conformance
Classify severity level (Risk Classification Standard)
MINOR (isolated, no safety impact, easily repairable, minor delay). MAJOR (affects function/durability, may need rework, safety implication). CRITICAL (safety hazard, structural risk, threatens project)
NONCONF_04Drawings / Photos attached (if applicable)
Visual evidence of non-conformance (Documentation Standard)
Photographs clearly showing the defect with scale/ruler visible, Relevant drawing marked with red circle showing affected area, Sketch of non-conformance if photos not available
NONCONF_05Extent / Quantity of affected work (m², m, units, %)
Quantify scope of non-conformance (Impact Assessment Standard)
Area: e.g., '2.5 m² of surface affected', Length: e.g., '15m of rebar placed incorrect', Number: e.g., '12 blocks out of 500', Percentage: e.g., '3% of total volume'
CAUSE. Root Cause Analysis
CAUSE_01Root Cause Analysis Method used
Systematic approach to find underlying cause (Problem Solving Standard)
5-Why Analysis: Ask 'Why?' five times. Fishbone/Ishikawa Diagram: Map contributing factors (People, Process, Materials, Equipment, Environment). Pareto Analysis: Identify vital few causes. Fault Tree Analysis: Top-down approach.
CAUSE_02Root Cause Description
Identify underlying reason for non-conformance (Quality Management Standard)
e.g., 'Shuttering removed 18 hours before 28-day cure completed due to schedule pressure', 'Rebar spacing measurement error — tape marked incorrectly', 'Concrete batch plant calibration not checked for 2 weeks', 'Welder not re-certified for 14 months', 'Specification not communicated to subcontractor', 'Faulty testing equipment (caliper had 2mm zero error)'
CAUSE_03Contributing Factors (if any)
Other factors that led to this non-conformance (Multi-factor Analysis Standard)
e.g., 'Lack of supervision', 'Inadequate training', 'Design ambiguity', 'Supplier delivered wrong material', 'Schedule pressure', 'Weather delay compensation', 'Fatigue of workers (double shift)'
Showing 11 of 26 ·
Inspection Sign-Off
NCR Closed — Corrective action verified and approved
NCR Held — Additional information or rework required
NCR Escalated — Requires Client/Authority decision
NCR Raised By (QC Engineer)
Name / Sign / Date
Signature
Name / Sign / Date
Reviewed By (Contractor Supervisor)
Name / Sign / Date
Signature
Name / Sign / Date
Approved By (Consultant QC Manager)
Name / Sign / Date
Signature
Name / Sign / Date
Final Authority Sign-Off (Client / Architect / Authority)
Name / Sign / Date
Signature
Name / Sign / Date