QA/QC  › Generic Master Forms  › Corrective Action Report
Form · QC-GEN-FRM-006
Corrective Action Report (CAR)
30 checkpoints across 6 sections. Raised when NCRs indicate systemic issues or recurring problems. CAR focuses on ROOT CAUSE elimination and prevention, while NCR focuses on immediate correction. Used to drive continuous improvement and organizational learning.
30 Checkpoints
6 Sections
As needed — raised for significant NCRs or recurring defects (typically 1-2 per month per project)
QC In-charge, Consultant QC Manager

Checklist Preview

S.No.CheckpointIS RequirementStatus
IDENT. CAR Identification & Problem Summary
IDENT_01CAR Title / Brief Description
Acceptance: e.g., 'Establish concrete cure time monitoring procedure', 'Implement rebar spacing verification checklist', 'Recertify welders in structural welding', 'Calibrate concrete batch plant'
Concise title for this corrective action
IDENT_02Problem Statement / Summary of Non-Conformance
Acceptance: e.g., 'Concrete surface honeycombing detected in foundation slab. Root cause: Shuttering removed before 28-day cure completed due to schedule pressure. Occurred 3 times in past 2 weeks.'
What was the original defect or issue?
IDENT_03Frequency of Occurrence
Acceptance: e.g., 'First occurrence (one incident)', 'Recurring (3 incidents in 2 weeks)', 'Sporadic (5 incidents over 3 months)', 'Trending upward/downward'
How often has this problem occurred?
IDENT_04Impact Assessment (Safety / Schedule / Cost / Quality)
Acceptance: Safety: 'No safety impact' / 'Minor risk' / 'Major hazard'. Schedule: 'No delay' / '2-3 day delay' / 'Significant delay'. Cost: 'Minimal (<5% scope)' / 'Moderate (5-15%)' / 'High (>15%)'. Quality: 'Cosmetic' / 'Functional impact' / 'Structural risk'
Assess consequence if problem continues
CAUSE. Root Cause Analysis
CAUSE_01RCA Method Used
Acceptance: 5-Why Analysis: Depth of questioning to reach root cause. Fishbone/Ishikawa: Factors categorized (People, Process, Materials, Equipment, Environment). Pareto Analysis: 80/20 rule — vital few causes. Fault Tree Analysis: Top-down logical breakdown.
Systematic analysis technique applied
CAUSE_02ROOT CAUSE (Why did this happen?)
Acceptance: e.g., 'Schedule pressure prioritized completion over cure time requirements', 'No formal procedure to track shuttering cure duration', 'Worker training lacked emphasis on IS 456 cure time requirements', 'Lack of supervision / quality gate before shuttering removal'
Underlying systemic reason for problem
CAUSE_03Contributing Factors (Environment, People, Process, Materials, Equipment)
Acceptance: People: 'Supervisor not trained on cure requirements', 'Worker fatigue due to overtime'. Process: 'No written procedure', 'Inspection not scheduled'. Materials: 'Defective cement causing weak hydration'. Equipment: 'No timers/alarms to remind cure time'. Environment: 'Hot weather accelerating apparent set'
Secondary factors that enabled root cause
CAUSE_04Why did it reach site? (Systemic Breakdown)
Acceptance: e.g., 'Pre-activity checklist not mandatory before shuttering removal', 'ITP did not define cure time hold point', 'QC checkpoint missing between shuttering and removal', 'Approval authority not consulted'
System-level reason defect was not caught
CORRPLAN. Corrective Action Plan
CORRPLAN_01Immediate Containment Action (short-term stopgap)
Acceptance: e.g., 'STOP all shuttering removal until procedure approved', 'Inspect all recently removed shuttering', 'Notify all teams of 28-day cure requirement', 'Place hold on schedule compression requests'
Stop the problem from getting worse NOW
CORRPLAN_02Long-term Corrective Action (permanent fix for root cause)
Acceptance: e.g., 'Establish written 'Concrete Cure & Shuttering Removal Procedure' with clear timelines', 'Implement daily cure time tracking checklist', 'Add 'cure time verification' as ITP hold point', 'Require QC sign-off before any shuttering removal'
Eliminate the underlying problem
CORRPLAN_03Preventive Action (prevent similar issues in other activities)
Acceptance: e.g., 'Conduct toolbox talk on cure requirements for all workers', 'Update method statement template to include cure time requirements', 'Revise ITP template to include cure time hold point', 'Monthly training for new workers on IS 456 requirements'
System-wide improvement to prevent recurrence
CORRPLAN_04Action 1: Description, Responsible Person, Target Date
Acceptance: What: e.g., 'Draft and circulate procedure'. Who: 'QC Manager, Shri X, Tel: 9xxx'. When: 'By 2026-04-10'. Status: Pending/In Progress/Complete
First specific action item
CORRPLAN_05Action 2: Description, Responsible Person, Target Date
Acceptance: What: e.g., 'Conduct toolbox talk'. Who: 'Site Supervisor, Shri Y'. When: 'By 2026-04-12'
Second specific action item
CORRPLAN_06Action 3: Description, Responsible Person, Target Date
Acceptance: What: e.g., 'Implement daily checklist in ITP'. Who: 'Consultant QC Engineer'. When: 'By 2026-04-15'
Third specific action item (if needed)
CORRPLAN_07Budget / Resource Impact (if any)
Acceptance: e.g., 'No additional cost', 'Requires 2 days for training (~Rs. 2000)', 'Requires new monitoring equipment (~Rs. 5000)', 'Minimal impact expected'
Identify resource requirements
Showing 15 of 30 checkpoints ·
IDENT. CAR Identification & Problem Summary
IDENT_01CAR Title / Brief Description
Concise title for this corrective action (Documentation Standard)
e.g., 'Establish concrete cure time monitoring procedure', 'Implement rebar spacing verification checklist', 'Recertify welders in structural welding', 'Calibrate concrete batch plant'
IDENT_02Problem Statement / Summary of Non-Conformance
What was the original defect or issue? (Problem Definition Standard)
e.g., 'Concrete surface honeycombing detected in foundation slab. Root cause: Shuttering removed before 28-day cure completed due to schedule pressure. Occurred 3 times in past 2 weeks.'
IDENT_03Frequency of Occurrence
How often has this problem occurred? (Impact Assessment Standard)
e.g., 'First occurrence (one incident)', 'Recurring (3 incidents in 2 weeks)', 'Sporadic (5 incidents over 3 months)', 'Trending upward/downward'
IDENT_04Impact Assessment (Safety / Schedule / Cost / Quality)
Assess consequence if problem continues (Risk Impact Standard)
Safety: 'No safety impact' / 'Minor risk' / 'Major hazard'. Schedule: 'No delay' / '2-3 day delay' / 'Significant delay'. Cost: 'Minimal (<5% scope)' / 'Moderate (5-15%)' / 'High (>15%)'. Quality: 'Cosmetic' / 'Functional impact' / 'Structural risk'
CAUSE. Root Cause Analysis
CAUSE_01RCA Method Used
Systematic analysis technique applied (Quality Management Standard)
5-Why Analysis: Depth of questioning to reach root cause. Fishbone/Ishikawa: Factors categorized (People, Process, Materials, Equipment, Environment). Pareto Analysis: 80/20 rule — vital few causes. Fault Tree Analysis: Top-down logical breakdown.
CAUSE_02ROOT CAUSE (Why did this happen?)
Underlying systemic reason for problem (Problem Solving Standard)
e.g., 'Schedule pressure prioritized completion over cure time requirements', 'No formal procedure to track shuttering cure duration', 'Worker training lacked emphasis on IS 456 cure time requirements', 'Lack of supervision / quality gate before shuttering removal'
CAUSE_03Contributing Factors (Environment, People, Process, Materials, Equipment)
Secondary factors that enabled root cause (Multi-factor Analysis Standard)
People: 'Supervisor not trained on cure requirements', 'Worker fatigue due to overtime'. Process: 'No written procedure', 'Inspection not scheduled'. Materials: 'Defective cement causing weak hydration'. Equipment: 'No timers/alarms to remind cure time'. Environment: 'Hot weather accelerating apparent set'
CAUSE_04Why did it reach site? (Systemic Breakdown)
System-level reason defect was not caught (Quality System Standard)
e.g., 'Pre-activity checklist not mandatory before shuttering removal', 'ITP did not define cure time hold point', 'QC checkpoint missing between shuttering and removal', 'Approval authority not consulted'
CORRPLAN. Corrective Action Plan
CORRPLAN_01Immediate Containment Action (short-term stopgap)
Stop the problem from getting worse NOW (Crisis Management Standard)
e.g., 'STOP all shuttering removal until procedure approved', 'Inspect all recently removed shuttering', 'Notify all teams of 28-day cure requirement', 'Place hold on schedule compression requests'
CORRPLAN_02Long-term Corrective Action (permanent fix for root cause)
Eliminate the underlying problem (Problem Solving Standard)
e.g., 'Establish written 'Concrete Cure & Shuttering Removal Procedure' with clear timelines', 'Implement daily cure time tracking checklist', 'Add 'cure time verification' as ITP hold point', 'Require QC sign-off before any shuttering removal'
CORRPLAN_03Preventive Action (prevent similar issues in other activities)
System-wide improvement to prevent recurrence (Continuous Improvement Standard)
e.g., 'Conduct toolbox talk on cure requirements for all workers', 'Update method statement template to include cure time requirements', 'Revise ITP template to include cure time hold point', 'Monthly training for new workers on IS 456 requirements'
CORRPLAN_04Action 1: Description, Responsible Person, Target Date
First specific action item (Action Planning Standard)
What: e.g., 'Draft and circulate procedure'. Who: 'QC Manager, Shri X, Tel: 9xxx'. When: 'By 2026-04-10'. Status: Pending/In Progress/Complete
CORRPLAN_05Action 2: Description, Responsible Person, Target Date
Second specific action item (Action Planning Standard)
What: e.g., 'Conduct toolbox talk'. Who: 'Site Supervisor, Shri Y'. When: 'By 2026-04-12'
CORRPLAN_06Action 3: Description, Responsible Person, Target Date
Third specific action item (if needed) (Action Planning Standard)
What: e.g., 'Implement daily checklist in ITP'. Who: 'Consultant QC Engineer'. When: 'By 2026-04-15'
CORRPLAN_07Budget / Resource Impact (if any)
Identify resource requirements (Planning Standard)
e.g., 'No additional cost', 'Requires 2 days for training (~Rs. 2000)', 'Requires new monitoring equipment (~Rs. 5000)', 'Minimal impact expected'
Showing 15 of 30 ·
Inspection Sign-Off
CAR Closed — All actions completed, effectiveness verified
CAR On Hold — Awaiting completion of actions
CAR Requires Escalation — Systemic issue, requires management intervention
CAR Initiated By (QC Engineer / Coordinator)
Name / Sign / Date
Signature
Name / Sign / Date
Implementation Oversight By (QC In-charge)
Name / Sign / Date
Signature
Name / Sign / Date
Verification By (Independent QC Auditor)
Name / Sign / Date
Signature
Name / Sign / Date
Closed By (QC Manager / Consultant)
Name / Sign / Date
Signature
Name / Sign / Date