📍 When to use this template
- When a site engineer or QA/QC engineer finds work that does not meet the approved drawings, specifications, or quality standards.
- An entry is made every time a new NCR is issued by the PMC/Client team; the log is updated continuously as the NCR is resolved.
- Maintained by the PMC's QA/QC Manager or a designated Project Coordinator, based on inputs from the site execution team.
Sections & fields
Preview of the template structure. Download Excel to fill on site.
1Header / Project Info6 fields
Project Name
_____________
Contract / Package No.
_____________
Period Covered
_____________
Last Updated On
_____________
Maintained By (Name/Designation)
_____________
2NCR Identification8 fields
Raised By (PMC/Client)
_____________
Issued To (Contractor)
_____________
Location / Grid / Chainage
_____________
Drawing / Spec Reference
_____________
Brief Description of Non-Conformance
_____________
3Contractor's Response & Proposed Action6 fields
Date Acknowledged by Contractor
_____________
Root Cause Analysis (RCA) Submitted? (Y/N)
_____________
Proposed Corrective Action
_____________
Proposed Preventive Action (if any)
_____________
Target Completion Date (by Contractor)
_____________
Contractor's Responsible Person
_____________
4PMC/Client Review & Approval4 fields
PMC Review Comments
_____________
Proposed Action Accepted? (Y/N/Conditional)
_____________
Date of PMC Response
_____________
PMC Responsible Engineer
_____________
5Closure & Verification6 fields
Date Rectification Completed by Contractor
_____________
Verification by PMC (Date)
_____________
Verification Remarks (Accepted/Rejected)
_____________
Evidence of Closure (Photo/Test Report Ref.)
_____________
Closed By (PMC)
_____________
6Status & Analysis5 fields
Current Status (Open/Closed/Under Review/Overdue)
_____________
NCR Category (Major/Minor/Observation)
_____________
Cost Impact (if any)
_____________
Schedule Impact (if any)
_____________
💡 Sample filled excerpt
NCR No: PROJ-NCR-021 | Description: Reinforcement in slab S-201, Grid C-D/4-5, found with incorrect spacing (200mm instead of 150mm as per Drg No. STR-SH-105 Rev 3). | Status: Under Review | Contractor's Proposed Action: Submit method statement for laying additional bars in between existing bars. Awaiting PMC approval.
⚖ Compliance notes
- Helps enforce contract quality requirements as per FIDIC Sub-clause 4.9 (Quality Management) and 7.5 (Rejection).
- Serves as key evidence for quality management processes during internal/external audits, including ISO 9001:2015 certification.
- Provides a documented trail for rejecting defective work, which is a fundamental requirement under CPWD contract conditions.
- This log is a primary document reviewed during quality audits to assess the effectiveness of the project's quality management system.