QA/QC  › Audit & Review  › Lessons Learned Register
Register · QC-AUD-REG-002
Lessons Learned Register
19 checkpoints across 4 sections. Throughout project at phase-ends, after major NCRs/incidents, after audits, and during retrospectives
19 Checkpoints
4 Sections
Continuous capture; phase-end workshops; annual org review
Project Manager, QA Manager

Checklist Preview

S.No.CheckpointIS RequirementStatus
A. REGISTER COLUMN DEFINITIONS
A1Column 1: LESSON NO — unique identifier (LL-PROJ-###)
Acceptance: Format consistent; unique; sequential by capture date
Cl. 7.5.3 — Documented information
OK
NC
NA
HOLD
A2Column 2: DATE CAPTURED — date lesson was identified and logged
Acceptance: Within 14 days of triggering event; not aggregated to year-end
Cl. 10.3 — Timely capture
OK
NC
NA
HOLD
A3Column 3: SOURCE EVENT — NCR/CAR/Audit/Incident/Success/Workshop
Acceptance: Source identified with reference number; balanced negative and positive sources
Cl. 9.1 — Sources of learning
OK
NC
NA
HOLD
A4Column 4: SITUATION — context of what happened
Acceptance: Brief narrative; what/where/when; allows others to recognize similar situations
Cl. 9.1.1 — Factual context
OK
NC
NA
HOLD
A5Column 5: WHAT WORKED / WHAT DIDN'T — outcome and contributing factors
Acceptance: Clear cause-effect; both positive and negative outcomes captured
Cl. 10.3 — Improvement insight
OK
NC
NA
HOLD
A6Column 6: LESSON — generalizable principle or recommendation
Acceptance: Lesson stated as principle; transferable to other contexts; not just project-specific
Cl. 10.3 — Generalizable insight
OK
NC
NA
HOLD
A7Column 7: CATEGORY — Quality / Safety / Schedule / Cost / Procurement / Design / People
Acceptance: One primary category; allows filtering for future project teams
Cl. 9.1.3 — Categorization
OK
NC
NA
HOLD
A8Column 8: ACTION TAKEN — implementation in this/future project (procedure update, training, etc.)
Acceptance: Action specified; tied to QMS document or training plan; not just FYI
Cl. 10.3 — Action on lesson
OK
NC
NA
HOLD
A9Column 9: STATUS — CAPTURED / SHARED / IMPLEMENTED / EMBEDDED IN QMS
Acceptance: Status updated; EMBEDDED only when QMS revision issued or training rolled out
Cl. 10.3 — Implementation tracking
OK
NC
NA
HOLD
A10Column 10: OWNER & TARGET DATE — who follows up and when
Acceptance: Named individual; target date for next-step action; reviewed monthly
Cl. 5.3 — Ownership
OK
NC
NA
HOLD
B. CAPTURE TRIGGERS AND CADENCE
B1Lessons captured at end of each project phase (mobilization, structure, MEP, finishes, handover)
Acceptance: Phase-end workshops scheduled; minimum 5 lessons per phase
Cl. 10.3 — Phase-end review
OK
NC
NA
HOLD
B2Major NCR/incident closure triggers lesson capture; integrated with CAR effectiveness review
Acceptance: Each Major NC closure produces a lesson entry; cross-referenced to CAR no
Cl. 10.2.1 — Learning from NC
OK
NC
NA
HOLD
B3Successes also captured: where work delivered ahead/under/with high quality — what made it work
Acceptance: ≥30% of lessons are about successes; ratio reviewed quarterly
Cl. 10.3 — Positive learning
OK
NC
NA
HOLD
C. SHARING AND DISSEMINATION
C1Project lessons shared via monthly newsletter, PMO portal, or knowledge base
Acceptance: Lessons published monthly; accessible to all projects; searchable by category
Cl. 7.4 — Internal communication
OK
NC
NA
HOLD
C2Lessons reviewed at start of new projects; relevant ones built into project plan
Acceptance: Project kick-off includes lessons review; relevant lessons cited in project QA plan
Cl. 8.1 — Operational planning
OK
NC
NA
HOLD
C3Cross-project lessons workshops held annually; org-wide trends identified
Acceptance: Annual workshop documented; cross-cutting themes; corporate-level actions launched
Cl. 10.3 — Org-wide learning
OK
NC
NA
HOLD
Showing 16 of 19 checkpoints ·
A. REGISTER COLUMN DEFINITIONS
A1Column 1: LESSON NO — unique identifier (LL-PROJ-###)
Cl. 7.5.3 — Documented information (ISO 9001)
Format consistent; unique; sequential by capture date
OKNCNAHOLD
A2Column 2: DATE CAPTURED — date lesson was identified and logged
Cl. 10.3 — Timely capture (ISO 9001)
Within 14 days of triggering event; not aggregated to year-end
OKNCNAHOLD
A3Column 3: SOURCE EVENT — NCR/CAR/Audit/Incident/Success/Workshop
Cl. 9.1 — Sources of learning (ISO 9001)
Source identified with reference number; balanced negative and positive sources
OKNCNAHOLD
A4Column 4: SITUATION — context of what happened
Cl. 9.1.1 — Factual context (ISO 9001)
Brief narrative; what/where/when; allows others to recognize similar situations
OKNCNAHOLD
A5Column 5: WHAT WORKED / WHAT DIDN'T — outcome and contributing factors
Cl. 10.3 — Improvement insight (ISO 9001)
Clear cause-effect; both positive and negative outcomes captured
OKNCNAHOLD
A6Column 6: LESSON — generalizable principle or recommendation
Cl. 10.3 — Generalizable insight (ISO 9001)
Lesson stated as principle; transferable to other contexts; not just project-specific
OKNCNAHOLD
A7Column 7: CATEGORY — Quality / Safety / Schedule / Cost / Procurement / Design / People
Cl. 9.1.3 — Categorization (ISO 9001)
One primary category; allows filtering for future project teams
OKNCNAHOLD
A8Column 8: ACTION TAKEN — implementation in this/future project (procedure update, training, etc.)
Cl. 10.3 — Action on lesson (ISO 9001)
Action specified; tied to QMS document or training plan; not just FYI
OKNCNAHOLD
A9Column 9: STATUS — CAPTURED / SHARED / IMPLEMENTED / EMBEDDED IN QMS
Cl. 10.3 — Implementation tracking (ISO 9001)
Status updated; EMBEDDED only when QMS revision issued or training rolled out
OKNCNAHOLD
A10Column 10: OWNER & TARGET DATE — who follows up and when
Cl. 5.3 — Ownership (ISO 9001)
Named individual; target date for next-step action; reviewed monthly
OKNCNAHOLD
B. CAPTURE TRIGGERS AND CADENCE
B1Lessons captured at end of each project phase (mobilization, structure, MEP, finishes, handover)
Cl. 10.3 — Phase-end review (ISO 9001)
Phase-end workshops scheduled; minimum 5 lessons per phase
OKNCNAHOLD
B2Major NCR/incident closure triggers lesson capture; integrated with CAR effectiveness review
Cl. 10.2.1 — Learning from NC (ISO 9001)
Each Major NC closure produces a lesson entry; cross-referenced to CAR no
OKNCNAHOLD
B3Successes also captured: where work delivered ahead/under/with high quality — what made it work
Cl. 10.3 — Positive learning (ISO 9001)
≥30% of lessons are about successes; ratio reviewed quarterly
OKNCNAHOLD
C. SHARING AND DISSEMINATION
C1Project lessons shared via monthly newsletter, PMO portal, or knowledge base
Cl. 7.4 — Internal communication (ISO 9001)
Lessons published monthly; accessible to all projects; searchable by category
OKNCNAHOLD
C2Lessons reviewed at start of new projects; relevant ones built into project plan
Cl. 8.1 — Operational planning (ISO 9001)
Project kick-off includes lessons review; relevant lessons cited in project QA plan
OKNCNAHOLD
C3Cross-project lessons workshops held annually; org-wide trends identified
Cl. 10.3 — Org-wide learning (ISO 9001)
Annual workshop documented; cross-cutting themes; corporate-level actions launched
OKNCNAHOLD
Showing 16 of 19 ·
Inspection Sign-Off
REVIEWED
ACTION REQUIRED
Remarks
Name / Sign / Date
Inspected By
Name / Sign / Date
Reviewed By
Name / Sign / Date